GDPR - Personal Data Protection Policy

GDPR - Data Protection

Personal Data Privacy Policy of CREATION SUD

In accordance with Law No. 78-17 of January 6, 1978, known as the "Information Technology and Liberties" law, and the General Data Protection Regulation (GDPR), Création Sud is committed to protecting your privacy.

By using this site and our services, you consent to the processing of your personal data as described in this privacy policy.

You may, at any time, modify or delete your personal data yourself from your customer account.

Data Controller

All processing of personal information communicated to www.betonsdecoratifs.com is carried out under the responsibility of the company:

CREATION SUD Allée des Informaticiens – Parc Actimart – 13290 AIX EN PROVENCE – France

Siret: 497 659 664 00039 – Intracommunity VAT: FR12497659664

Tel: 04 42 29 36 63 – Email: commercial@creation-sud.fr

Definitions

To avoid imprecise interpretation, here are some elements for understanding the terms used:

  • Personal Data: any information relating to an identified or identifiable natural person; an "identifiable natural person" is one who can be identified, directly or indirectly.

  • Processing: any operation or set of operations performed or not with the help of automated processes and applied to data or sets of personal data (collection, recording, transmission, storage, preservation, extraction, consultation, use, interconnection, segmentation, etc.).

Data Protection Principles

We are committed to respecting the following data protection principles:

  • The processing is legal, fair, and transparent. Our processing activities have legitimate grounds. We always consider your rights before processing personal data. Upon request, we can provide information regarding the processing.

  • The processing is limited. Our processing activities correspond to a purpose for which the personal data was collected.

  • The processing is carried out with minimum data. We collect and process only the minimal amount of personal data required for any purpose whatsoever.

  • The processing is limited in time. We will not keep your personal data longer than necessary.

  • We will do our best to ensure the accuracy of the data.

  • We will do our best to ensure the integrity and confidentiality of the data.

Rights of Data Subjects

The data subject has the following rights:

  • Right to information – meaning you can know if your personal data is being processed; what data is collected; where it comes from and why and by whom it is processed.

  • Right of access – meaning you have the right to access the data collected about you. This includes your right to request and obtain a copy of your personal data that has been gathered.

  • Right of rectification – meaning you have the right to request the rectification or erasure of your personal data that is inaccurate or incomplete.

  • Right of erasure – meaning that under certain conditions, you can request that your personal data be erased from our archives.

  • Right to restrict processing – meaning that under certain conditions, you have the right to restrict the processing of your personal data.

  • Right to object to processing – meaning that under certain conditions, you have the right to object to the processing of your personal data, for example in the case of direct marketing.

  • Right to object to automated processing – meaning you have the right to object to automated processing, including profiling. You can exercise this right whenever there is a profiling result that produces legal effects significantly affecting you.

  • Right to data portability – you have the right to obtain your personal data in a machine-readable format or, if feasible, to transfer it directly to another database.

  • Right to file a complaint – in the event that we refuse your request under access rights, we will provide you with a reason for refusal. If you are not satisfied with how your request has been handled, please contact us at the email address commercial@creation-sud.fr.

  • Right to help from the supervisory authority – meaning you have the right to be assisted by the CNIL and the right to have other legal remedies such as claiming damages.

  • Right to withdraw your consent – you have the right to withdraw any consent given for the processing of your personal data.

Consent

When you provide us with personal information to complete a transaction, place an order, schedule a delivery, or return a purchase, we assume that you consent to our collecting it and using it for that specific reason only.

If we ask you to provide your personal information for another reason, for marketing purposes for example, we will ask you directly for your explicit consent and give you the opportunity to refuse.

If after giving us your consent, you change your mind and no longer consent to us contacting you, collecting your information, or disclosing it, you can notify us by contacting us at the email address commercial@creation-sud.fr or by mail at: CREATION SUD, Allée des Informaticiens, Parc Actimart, 13290 AIX EN PROVENCE.

Data Collected

When you make a purchase on our store, as part of our buying and selling process, we collect the personal information you may provide to us: Title, First Name, Last Name, E-mail, Date of Birth, Address, Company, Phone numbers.

When you browse our store, we also automatically receive the Internet Protocol address (IP address) of your terminal, allowing us to obtain more details about the browser and operating system used.

Use of Personal Data

We use your personal data for legitimate reasons and with your consent. We may process your personal data for the following purposes:

  • To improve your customer experience.

  • To administer and analyze our customer base (purchasing behavior and history) to improve the quality, variety, and availability of products provided.

  • To communicate and interact with you.

  • To register your account.

  • To provide you with the products and services you requested.

  • To send you personalized offers.

  • To fulfill a legal or contractual obligation.

  • Sending a newsletter (if we have your consent).

  • Sending abandoned cart reminders.

  • Creating Google Ads audience lists.

Within the framework of a contract or the execution of contractual obligations, we process your personal data for the following purposes:

  • Providing or sending you a service or a product;

  • Communicating with you for sales or billing.

Unless you have informed us otherwise, we intend to offer you products/services similar or identical to your purchase history/browsing behavior for our legitimate interest.

Email marketing: with your permission, we may send you emails about our store, new products, and other updates. To unsubscribe from our promotional emailing lists, simply click on the "Unsubscribe" link at the bottom of each email.

We automatically save all products added to your cart during your last visit. This will allow you to quickly find all products that may interest you at your next login on the site. Thus, we may also send you cart reminders by email.

We will keep your billing information and other information collected about you in accordance with legislation for accounting purposes or other obligations arising from the law.

Data Retention

Personal data is kept for an indefinite period from the creation of your customer account until you make a request to close this account. You may request, at any time and free of charge, the closure of your customer account and the deletion of your data.

Services Provided by Third Parties

We will never share your personal data with strangers.

Data may be accessible to service provider companies within the framework of the execution of their contract. If applicable, the companies undertake to respect the privacy policy of Création Sud and not to disclose this data.

Certain third parties may occasionally have access to your data:

  • the ATOS bank module, for payments by credit card;

  • PayPal for payments via this platform.

  • Mailchimp for sending newsletters.

  • Facebook for communication.

  • Avis Vérifiés to allow you to give reviews on our site and products.

  • Our various carriers.

  • Google Adwords to allow us to improve our marketing campaigns.

  • Google Analytics for monitoring site traffic.

The third-party providers we use will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.

With respect to these providers, we recommend that you read their privacy policies carefully so that you can understand the manner in which they will process your personal information.

Once you leave our store site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or the site's Terms and Conditions of Sale.

Disclosure

We undertake not to disclose your personal information unless the law requires us to do so or if you violate our General Terms and Conditions of Sale.

Security

In order to protect your personal data, we take reasonable precautions and follow industry best practices to ensure it is not lost, misused, accessed, disclosed, altered, or inappropriately destroyed.

We use secure protocols for communication and data transfer (HTTPS). We use anonymization and pseudonyms where appropriate. We regularly monitor our systems for potential vulnerabilities and attacks.

Even if we do our best, we cannot guarantee the security of information. However, we undertake to inform the CNIL of data breaches within 72 hours of the breach being noted. We will also inform you if there is a threat to your rights or interests. We will do everything reasonably possible to prevent security breaches and assist authorities in the event of a breach.

If you have an account with us, please note that you must keep your username and password secret.

Cookies

We use cookies to analyze the behavior of our visitors, administer the website, track user interactions, and collect information about users. A cookie is a small text file stored on your computer. Cookies store information used to help sites function. We can only access the cookies created by our website. You can control your cookies with your browser. Choosing to disable cookies may prevent you from using certain functions.

You can object to them at any time from your browser settings:

  • On Google Chrome: "Settings > Advanced Settings > Privacy and Security > Content Settings > Cookies".

  • On Mozilla Firefox: "Options > Privacy and Security > Privacy > Cookies and Site Data".

  • On Safari: "Preferences > Privacy > Cookies and website data".

  • On Microsoft Edge: "Settings > Advanced Settings > Privacy and services > Cookies".

Necessary cookies: Cookies may be necessary for you to use certain important features on our website. These cookies do not collect any personal information.

Session cookies present on this site: Cookies necessary for you to log into your account, add products to your cart, place an order...

Statistic cookies: _ga, _gid: Google Analytics' own cookies. Google has its own privacy policy which you can view here. As provided by the CNIL, we are exempt from collecting consent for the placement of these cookies. The data collected is not cross-checked with other processing. These cookies serve only to produce anonymous statistics and do not allow tracking the internet user's navigation on other sites. We also implement IP address anonymization.

Third-party cookies: Pages on this site may include embedded content (for example videos, images, articles...) from other sites. This content behaves in the same way as if the visitor visited that other site. These websites could collect data about you, use cookies, embed third-party tracking tools, track your interactions with these embedded contents if you have a logged-in account on their website. The NID cookie contains a unique ID allowing Google to save your preferences and other information, including your preferred language.

You can manage the third-party services that can place cookies from our website by clicking on the "Management of third-party services" link present in the site's footer.

Links

You may be prompted to leave our website by clicking on certain links present on our site. We assume no responsibility for the privacy practices of these other sites and recommend that you read their privacy policies carefully.